Terms and conditions

Terms and conditions www.stackup.ro

1. Definitions

The general terms and conditions set forth below will apply to all sales of goods by STACKUP and its partners, through the virtual store www.stackup.ro to the Customer and may be modified at any time by STACKUP without prior notice.

Thus, the following terms will mean:

Customer – natural person / legal entity or other legal entity that issues an order.

Supplier – STACKUP, with the trade name Faina Euro IT SRL, having its registered office in Bihor, Oradea, Bârsei no.2, bl.PB8, ap.12, 410428, CUI 42911988, no. for registration in the Trade Register J05 / 1404/2020.

Goods – any service to be provided by the Supplier to the Customer.

Order – an electronic document that intervenes as a form of communication between the Supplier and the Customer, through which the Supplier agrees to deliver the Goods and the Customer agrees to receive these Goods and make payment to them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and copyright, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.

Site – www.stackup.ro domain and its subdomains.


2. Contractual Documents

By launching an electronic Order on the website www.stackup.ro, the Customer agrees with the form of communication (e-mail, telephone) through which the Seller carries out its operations. The order will consist of the following documents:

The order (together with clear information on delivery and billing dates) and its specific conditions.

Terms and conditions

If the Supplier confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order by the Supplier is considered completed when there is an electronic confirmation (e-mail) from the Supplier to the Customer, without requiring an acknowledgment of receipt from him. The Supplier does not at any time consider an unconfirmed order to have the value of a Contract.

Order confirmation is done electronically (e-mail). The prices of the services in the order are valid for 3 working days from the date of registration of the order. The general terms and conditions of sale will form the basis of the Contract thus concluded.


3. Obligations of the Supplier

  • The Supplier will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods that meet the requirements and specifications of the Customer expressed in the Order;
  • The information presented on the Supplier’s websites is informative and may be modified by the Seller, without prior notice. The descriptions of the services may be incomplete, but the Supplier makes efforts to present the most relevant information, so that the product can be used in the parameters for which it was purchased;


4. Intellectual and industrial property rights

The User / Customer understands the intellectual property right and will not disclose to a third party or make public any of the information received from the Seller.

All drawings, graphics and design elements appearing on the site, the name of the site and the graphic signs are trademarks of the property of STACKUP and may not be taken over, copied or used without the written consent of the owner.

All content elements such as descriptions, drawings, graphics and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and / or multimedia content presented on site, are the exclusive property of STACKUP, to which all rights obtained for this purpose are reserved directly or indirectly through licenses for use and / or publication.

The User / Customer is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, expose, include any of the above in any context other than the original intended by STACKUP, the inclusion of any content element outside the Site, the removal of the signs that signify the copyright of STACKUP over the content elements as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content elements express to the STACKUP.


5. Rights over the content of the site

The entire content of the site and the graphic elements, including but not limited to them, respectively all the content in text format, as well as the technical sources of all present and future services and facilities – unless another owner is expressly mentioned – the sources of the pages but also any other material, transmitted in any form by and to the Users (by direct viewing on the site, by newsletters, etc.) belong to STACKUP.

The content of the site, regardless of the area in which it is located on the site and regardless of the type, can be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal, may be made only with the written, express and prior consent of STACKUP. Therefore, the copying, retrieval, reproduction, publication, transmission, sale, partial, complete or modified distribution of the content of this site or of any part thereof made for purposes other than personal is prohibited, with the following exceptions:

(i) it is allowed to reproduce (on non-commercial sites, forums, press articles, etc.) small fragments of published articles (max. 400 characters), being mandatory to specify the source of the information taken, with a link, in the following form: (Source: site name – link to site content).

(ii) links to the site www.stackup.ro are allowed, and the specification of the source of information will be made after each link or at the end of the article, as follows: “Information provided by STACKUP kindness – link to the content of the site )

Users undertake to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners own over / in connection with the site www.stackup.ro.

STACKUP reserves the right to sue any person and / or entity that violates in any way the above provisions. Requests to use the content of the site for any purpose other than personal can be made by e-mail to the email address @ STACKUP.ro, with the specification “For the attention of the agency”.

Any person who transmits or publishes information or materials to the site in any way assumes the obligation not to prejudice in any way the copyright that a third party may invoke in connection with the materials and information transmitted in any way to the site. , and the persons who send in any way information or materials understand and accept that the violation in any way of this obligation cannot in any way engage the responsibility of STACKUP, but only the responsibility of the respective persons.

STACKUP may run advertising campaigns and / or promotions in any section of the site at any time, without this operation requiring the consent of the Site Users. The spaces and the size of the advertising campaigns and promotions do not require the consent of the Users of the site and can be changed at any time without requiring prior notice.

STACKUP does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those organized strictly on the site.


6. Limiting the liability of the site administrator

STACKUP does not assume the obligation and does not guarantee implicitly or expressly, for the content of the site, respectively for the content offered by its partners or by the Users of the site. However, STACKUP will make all reasonable efforts to ensure the accuracy and professional manner in which the information is provided on the Site, in order to gain and maintain the trust of Users in the Site. In this sense, STACKUP will try to correct the reported errors and omissions as soon as possible.

The site administrator does not offer any guarantees for the content of the site and in no situation can be held responsible for any loss or damage that may result from the use of any part / sequence / page on the site or the impossibility of using it, regardless of its cause or the misinterpretation of any provision of the site content.

The information provided through the site is provided in good faith, from sources deemed reliable. If any of the published articles or any other information falls under the copyright law, please Users to contact us at the e-mail address [email protected], in order to take the necessary measures. At the same time, Users should be aware that the information provided may include any inaccurate information (eg technical data or typing errors). The site administrator will do all the necessary diligence to correct these issues as soon as possible.

Users understand and accept that STACKUP does not guarantee:

that the information contained on the site is fully complete;

that the information entered by the Users of the website is real, correct and does not assume responsibility for the way in which the visitors use it;

that the information or services on the site will satisfy all the requirements of the Users, and for their inappropriate use the Users assume the entire responsibility;

for the results obtained by the Users as a result of the use of the information or services available through the site, the use of the information and services being made by the Users at their own risk;

that the services available through the site will operate constantly, uninterrupted, without errors – in this regard, STACKUP does not assume responsibility for any damage that Users may have due to temporary or malfunctioning of the site or for the use of the information obtained by using the links from the site to other sites (their use is at the discretion of the Users).

Users also understand and accept that STACKUP is not responsible for any inadvertences, errors or omissions in the information provided on the site by Users. At the same time, the Users understand and accept that STACKUP is absolved of any responsibility for the advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. Expressly, the Users of the site agree to exonerate STACKUP from liability for any judicial or extrajudicial action that arises as a result of the incorrect or fraudulent use of the site.

For cases of force majeure, STACKUP and / or its operators, directors, employees, branches, subsidiaries and representatives are totally exempt from any liability. Cases of force majeure include, but are not limited to, malfunctions of the technical equipment of STACKUP, failure of Internet connection, failure of telephone connections, computer viruses, unauthorized access to the Site’s systems, operating errors, etc.

Users agree to protect and secure STACKUP and / or its operators, directors, employees, branches, subsidiaries and representatives from and against any claims, claims, actions, impositions, losses, damages, costs (including, without limitation) limitation, attorneys’ fees), expenses, lawsuits, decisions, fines, regularizations or other obligations resulting from or related to any other action of the Users in connection with the use of the site or the services offered through it.

STACKUP makes no warranties, express or implied, with respect to, but not limited to, the operation of the www.stackup.ro site, the information, content, materials or services on the Site, as well as their suitability for a certain purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.


7. Users subscribe to newsletters and alerts

The users of the site have the possibility to receive newsletters and alerts by e-mail, there is the possibility that the Users can opt at any time for the option of not receiving such notifications, with a single click on the unsubscribe link from the newsletter / alert received on the email explicitly entered when subscribing.

Given that access to the services offered through the site is through an active account, so based on a username and password, we recommend that users not to disclose these items to third parties, even if they say that will contact you from the site.

Also, in order to ensure an increased level of security, at the end of the visit on the site we recommend closing the browser window in which you worked or clicking on “Sign out” / “Log off” on the page visited.



8. Cookies policy

See the Cookies Policy page.


9. Billing and payments

The price, payment method and payment term are specified in the Order. The Supplier will issue to the Customer an invoice for the delivered Goods, the Customer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

For a correct communication of the invoice related to the Order, the Customer has the obligations to update whenever necessary the data from his Account and to access the information and documents related to each existing Order in the Account.

By sending the Order, the Customer agrees to receive the invoices in electronic format via e-mail, to the e-mail address mentioned in his Account.


10. Responsibility

  • The Supplier undertakes to send the Goods and Services in a door-to-door courier system to the Customer.
  • The Supplier is released from the risks and responsibilities associated with the Goods and Services at the time of their delivery to the domestic courier company with which the Supplier collaborates or to the Customer’s representative.
  • The Supplier will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents.
  • The Supplier shall not be liable for damages of any kind that the Customer or any third party may suffer as a result of the Supplier performing any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for loss of services. The Supplier shall be liable if its subcontractors and / or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.
  • The provider does not assume responsibility for the descriptions of the services presented on the site. The images are presented on the site as an example, and the services delivered may differ from the images and descriptions displayed on the site in any way, due to changes in features and design without notice. The provider reserves the right to complete and modify any information on the site without prior notice.
  • The Supplier does not guarantee the availability of the displayed services in stock, which is why it will have the right not to partially or fully deliver a certain order if certain services no longer appear in the current offer or are not available.
  • If the prices or other details regarding the services have been displayed incorrectly, including due to the fact that they have been entered incorrectly in the database, the Supplier reserves the right to cancel the delivery of that product and to notify the customer as soon as possible. the error occurred if the delivery has not yet taken place.
  • The provider is not liable for damages created as a result of the failure of the site as well as for those resulting from the inability to access certain links published on the site.
  • The maximum value of the Supplier‘s obligations towards any customer in case of non-delivery or improper delivery is the value of the amounts collected by the Supplier to that customer.
  • The services sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.


11. Delivery of services

Stackup.ro provides graphic design services, web, advertising, custom design. Therefore, the delivery of services is done in the digital environment.

Our services are made to order, which means that the production and delivery time is up to 14 working days from the day of order processing, depending on the service.

Orders are processed as soon as possible after placing the order, between Monday and Friday from 10:00 to 18:00. In the case of orders placed outside business hours (Monday – Friday 10: 00-18: 00) or on weekends, they will be processed on the first working day.

On holidays and during discount periods, the delivery time may be extended.


12. Acceptance

Acceptance will be made when the Goods comply with the technical characteristics mentioned in the Order. If the Customer discovers that the delivered Services do not comply with the technical specifications, then the Supplier will bring the Services into conformity. Also, for the services sold and delivered by STACKUP, the Client benefits from the return of the services in 14 days.


13. Transfer of ownership

Ownership of the Goods will be transferred upon delivery, after payment by the Customer to the email address or telephone number indicated in the order (meaning delivery by receipt of files by email or phone number on Whatsapp and confirmation of receipt by a message or e-mail).


14. Return of services

The services offered by STACKUP are personalized and cannot be returned. Please note that these services are created according to the configurations you specify, so they cannot be changed or returned.


15. Processing of personal data

See the Privacy Policy page.


16. Major force

Neither parts will be liable for non-performance of its contractual obligations if such non-performance is due to force majeure. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.


17. Applicable law

This contract is subject to Romanian law. Any disputes between STACKUP and users / customers / Clients will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.


  1. Special offers

STACKUP does not have ongoing campaigns with special offers.


  1. Changing the terms and conditions

STACKUP reserves the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in its entirety, without any prior notice and without being obliged to fulfill any other formality towards Users. Any change is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, which occurred at any time after the change operation, and non-acceptance of any change entails the obligation of that User to immediately cease access the site and / or the use in any way of the services offered through it.